Do I have to use your booking and payment systems?
– No, you do not have to use the SW booking or payment functions. These are intended to be essential tools for those who find technology to be their biggest hurdle towards professional practice.

Can I have a discounted membership fee if I don’t use the SW booking and payment systems?
No, SW does not offer discounted or tiered memberships depending on which of our tools you use. We find that all of our tools provide essential functions, and while not all practitioners need everything we offer, our streamlined membership structure allows all practitioners to have access to all the tools we offer.

Is there a long-term commitment to membership?
– No, there is no contracted commitment, and you can cancel your membership anytime. At that point, you can finish the current month that has already been paid for, but you will not be charged in the future unless you decide to rejoin.

What if I miss a meeting?
– While attendance at meetings is not required, you are expected to participate in the SW Practitioner Community. Of course, we recognize the demands of life. We will attempt to record meetings and workshops and make them available to all practitioners when possible.

How do I contact a client who has booked an appointment?
– Click into your Appointments calendar in your Momence Dashboard. From here, find the appointment in the calendar and click on it. Click the three dots in the upper right corner, and from the menu, select “Contact Client.”

How do I adjust my schedule?
To change your availability, you can do so while logged into Momence. Click on Schedule in the column on the left (it may be under the Appointments heading). At the top right of the page, there is a button labeled Actions, and when you click on that, you will be able to select Edit Availability Times. You can adjust your schedule here, including setting up a specific window of availability if it’s not part of your usual schedule.

How do I change the name of my service or the price of a service?
– Please contact the Director to request a change to your service name or price.